I really cannot read through all 60some pages, but thought I would add :lol-sign:
I live in canada, but worked for customer service for a company in the US for over years. I have dealt with most states from everything wrong billing, tech support, supervisor escalations etc
I have visited the US as well in NY state and MI, so I think it can now state my opinion, :lol-sign:
In terms purely of people and how they act its not really that
*everyone* fits into this scenario, but as a whole Americans
have more of a "me, me, me, and the hell with
everyone else" entitlement thing.
For example on sept 11th the company I worked for one of
its offices was in the trade center, it was destroyed with
everything else. One customer said "I don't care, I want
my service", I wanted to say "sorry sir, tons of people
are dying and I will tell you where you can take your
service!" So unbelivable insensitive, I wish I could say
it was only one person...
Of course there are always bad apples, but the
customer service in Canada and in the US and the
peoples attitude differences really surprised me when I first
started.