So I got a call today. I have to admit this guy got my goat and I was pretty livid with how he addressed me.
The call went something like this.
Me: Thank you for calling ____ dept. This is ____ how can I help you?
Do you have anyone available in _____ I can talk to?
Me: Sure I can help you.
No sweetie, I am sure you mean well but I need someone in ______.
Me: I can probably help you. Can I ask what your question is?
That's ok darlin' Why don't you get me someone else who knows more than you do.
Me: Alright, do you mind holding for a moment.
*turn to coworker* can you take a call?
Coworker: Sure
Coworker: Hi this is so and so with ____ dept. How can I help you?
Do you have ____ in stock in brass?
Co worker: yes, how many boxes would you like?
30 I think would do. Oh and by the way thanks for taking my call - sometimes it feels like I'm asking the girl at the auto parts counter how to fix my car when I ask for stuff like this.
....
*facepalm* seriously, SERIOUSLY?! I love my customers as much as any shopkeep but holy freaking cow, at least give me a freaking chance to help you without assuming that female = too ignorant to answer a question.
The call went something like this.
Me: Thank you for calling ____ dept. This is ____ how can I help you?
Do you have anyone available in _____ I can talk to?
Me: Sure I can help you.
No sweetie, I am sure you mean well but I need someone in ______.
Me: I can probably help you. Can I ask what your question is?
That's ok darlin' Why don't you get me someone else who knows more than you do.
Me: Alright, do you mind holding for a moment.
*turn to coworker* can you take a call?
Coworker: Sure
Coworker: Hi this is so and so with ____ dept. How can I help you?
Do you have ____ in stock in brass?
Co worker: yes, how many boxes would you like?
30 I think would do. Oh and by the way thanks for taking my call - sometimes it feels like I'm asking the girl at the auto parts counter how to fix my car when I ask for stuff like this.
....
*facepalm* seriously, SERIOUSLY?! I love my customers as much as any shopkeep but holy freaking cow, at least give me a freaking chance to help you without assuming that female = too ignorant to answer a question.