So I got a call today. I have to admit this guy got my goat and I was pretty livid with how he addressed me. The call went something like this. Me: Thank you for calling ____ dept. This is ____ how can I help you? Do you have anyone available in _____ I can talk to? Me: Sure I can help you. No sweetie, I am sure you mean well but I need someone in ______. Me: I can probably help you. Can I ask what your question is? That's ok darlin' Why don't you get me someone else who knows more than you do. Me: Alright, do you mind holding for a moment. *turn to coworker* can you take a call? Coworker: Sure Coworker: Hi this is so and so with ____ dept. How can I help you? Do you have ____ in stock in brass? Co worker: yes, how many boxes would you like? 30 I think would do. Oh and by the way thanks for taking my call - sometimes it feels like I'm asking the girl at the auto parts counter how to fix my car when I ask for stuff like this. .... *facepalm* seriously, SERIOUSLY?! I love my customers as much as any shopkeep but holy freaking cow, at least give me a freaking chance to help you without assuming that female = too ignorant to answer a question.