Hi there... enjoyed reading remaining posts. Would like to know how your chat with groomer went? Hope everything worked out and you were able to keep her. Again, with puppies, it "takes as long as it takes". As for show clips/breed trims... I didn't want to insult a previous post, but time frames were misquoted, (on certain grooms) and didn't want RD to think she should be finishing a dog this quickly. RD, it doesn't take 30 minutes for a full breed trim/groom (Schnauzer, Westie, Poodle, ect) from bath/start time, then drying time and then clipping and hand scissoring, to going out the door. No bather, or receptionist. It doesn't take 3 hrs (lol) once you're profficient, but certainly not 30 minutes either. It will take you a considerable amount of time to learn to properly hand scissor, do hand-stripping on terriers... it really is an art. Rushing leads to mistakes. For show, we generally can do a bath, dremel and touch up, start time, dried and off the table in a 1/2 hr, but these are "touch ups" (dogs with a pattern already set) and dogs in great shape, no matts. Very different from a groom shop whose predominant client schedule are pet dogs. These dogs take longer and can be much more difficult for a groomer. While being "fast" doesn't mean you're being cruel, and being "timely' is in the best interest of the dog, allow yourself reasonable time frames to properly finish a dog. (Again, not my intention to dispute previous post, I simply thought your response needed further explanation for new groomers) Glad you're enjoying your work. Hang in there... you'll get much faster!