Upset with Vet, Need advice

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#21
Hi,

She said the root looked bad from the x-rays but the crown was fine. I was shocked that she didn't call me PRIOR to doing this or even asking if it would be OK to do this.
Is it normal practice to x-ray the dog during a dental cleaning? I would be annoyed if they performed x-rays that were unauthorized.
 

Miakoda

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#22
After having experience dealing with this exact situation for about 5 years, I can honestly say that I agree and disagree.

When a dog is in for a dental cleaning it is routine to remove any teeth that are rotting, broken or badly infected etc. Vets don't just remove teeth to remove teeth. They do it for a reason and to better the health of the animal. What kind of vet would leave a tooth is a dog's mouth that could cause it pain or further infection/oral problems? They can't really call you first when the dog is under anesthesia. A good vet wants to limit the time the procedure takes and get your dog out from under anesthesia in as little time as possible. They also can't tell you about the extraction ahead of time. The dog needs to be under to get a good look.

On the other hand, your vet should have told you about the additional cost if any teeth had to be removed. We always had people initial the part where it stated the extra charged for extractions. We also made them aware of the fact that we can't call and tell them ahead of time. We aren't going to chat on the phone while the dog waits under anesthetic!

Good post.

I believe where the fault lies is that the vet didn't verbally tell you about the possibility that a tooth (or teeth) may have to be removed. We mention it to each & every client that brings an animal in for a dental although it's also stated on the paper they sign.

And wow have I seen some outrageous prices for dentals! We charge anywheres between $60-100 & that's with pulling a tooth or 2. It's really a simple procedure although anesthesia is required for obvious reasons (hey, WE don't like the noise from the scalers & drills, what makes you think your dog or cat will? :cool: ).
 

Dreeza

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#23
thats just frustrating. After reading some of these posts, i do agree that the vet should have gone ahead and pulled the teeth.

HOWEVER, the vet/secretary should have given you a brief synopsis of what you are signing...i know its your responsibility and all, but come on...we all skim those things...especially when there is tiny font and confusing sentences. I think its just bad business on the vets part to not draw your attention to the fact that you may be charged for unauthorized services.
 
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#24
Thank you all for your thoughts on the subject. I'm starting to calm down a little and now understand that the vet probably did the right thing taking the tooth out. I would have never thought he'd need an extraction at only 4 years old tho.

I would have preferred to have had the receptionist or SOMEONE call me to let me know (or prepare me emotionally) before they do anything...actually the receptionist said they usually DO CALL PRIOR to rendering unauthorized services.
I certainly feel for you in this type of situation. I sometimes have to really push my husband to have vet care done on things that HE feels are unecessary...such as dental cleaning. He said that he has NEVER heard of anyone having their dogs teeth cleaned and found it ridiculous. I've had to do a lot of extra explaining and educating with him. It's hard & frustrating at times. I understand what you're facing!!:)
 

Corgimom

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#25
What's really funny is I called my dentist to make an appointment this morning for myself. I have insurance that covers cleaning and a check-up which includes x-rays. I asked what the charge would be if I didn't have insurance and she said it would be $130.00 for everything. The hygentist laughed when I told her it costs more to have my dogs teeth cleaned. She said she's heard that before when taking appointments, but then said "But most people prefer the laughing gas over being put to sleep" HA!
 
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#26
What's really funny is I called my dentist to make an appointment this morning for myself. I have insurance that covers cleaning and a check-up which includes x-rays. I asked what the charge would be if I didn't have insurance and she said it would be $130.00 for everything. The hygentist laughed when I told her it costs more to have my dogs teeth cleaned. She said she's heard that before when taking appointments, but then said "But most people prefer the laughing gas over being put to sleep" HA!
Hahaha.........that is really funny!!! Vet care is getting extremely expensive these days. It costs a fortune to properly take care of our beloved pets. I guess it's time to look into insurance.:D
 

ihartgonzo

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#27
I'm sorry that happened to you. =[

When we took Fozzie in to get neutered (at 6 mos), he was still losing baby teeth, and his canines hadn't come out yet. My Vet examined him before-hand and told me they might remove the teeth if they're loose enough. They also gave me the option of signing a release that stated to do NO extra procedures, to do extra procedures only after calling & telling us about it, or to do extra procedures if needed. I asked that they only do any extra stuff if they called first. They called me, and explained that 3 large baby teeth were loose, and it'd be safer/cleaner to remove them while he's under. I gave them permission and they did end up removing the loose canines, and stitching them up, which was definitely a good thing! I think it costs about $100 extra to remove/stitch/medicate the teeth, but I'd rather be safe than sorry.

I would definitely be disappointed in my Vet if they hadn't even attempted to call me first. It takes, what, 5 minutes max to make a phone call? I'm sure you would have given them the ok to extract the molar anyway, but it's the principle of it.
 
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#28
Seeing as you took the dog in for a dental cleaning, it only makes sense to me that they would pull teeth that require pulling. With dogs being put under anesthesia to get their teeth cleaned, it's not like they can notice it and tell you that next time you come it it has to be removed. Honestly, I would be MORE upset if they had finished the cleaning, woke up my dog, and THEN told me that he needed a tooth out - that would mean more anesthesia, and anesthesia combined with my dogs scare me.
I agree...if the tooth was bad and needed to come out, then I would have wanted it out. It was not only less expensive to do it while the dog was already under, it was much safer. Decay is not the only reason for tooth extraction. Sometimes a tooth gets broken and you don't realize it until you get in and get a good look at it. This is pretty much standard practice with most vets that I deal with...now if you go in for a spay and get a tooth extraction, that's a different story, but removing any bad teeth goes hand in hand with a cleaning procedure in my opinon.
 

Corgimom

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#29
I'm sorry that happened to you. =[
It takes, what, 5 minutes max to make a phone call? I'm sure you would have given them the OK to extract the molar anyway, but it's the principle of it.
Thank you. This is what I've now come to believe, and my husband agrees. It could have saved me the stress from the initial shock of the bill and the embarrassment of getting upset and the guilt I now feel from being so upset over a tooth that probably needed to come out.

It could have actually taken less than 5 minutes and the vet would not have had to stop in the middle of a cleaning, she obviously had my doxie under longer than the 20 minutes it takes to clean his teeth if she had to develop two sets of x-rays. Her vet-tech could have told the receptionist to make a call just to tell me what they found.
 

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