Umm..here's my situation. We groomed a Cavalier King Charles Spaniel as the owner said she wanted it. Clipped as short as possible, leaving the ears and tail, with a bath, dry and nails trimmed. We did this as she said. When she returned for the dog, my boss asked her if he looked ok, and asked if there was anything else she wanted trimming, etc, like we do every dog. The owner said no, the dog was 'perfect'. We charged her £20, like every Cavalier costs.
An hour and a half she left, the lady rings up and asked what we had done to her little Cavalier! She claimed, he had bald patches (which he didn't, we used a #9 blade all over.), his ears were uneven, had muddy feet and still poo on his bum, and accused us of not bathing him at all, and said we were a rip off.
I bathed that dog, and know for a fact I washed every single part of him, like I do with every dog. And my boss asked her if the ears were the correct length. I handed her over to my boss, and she said she was going to take pictures and send them to our local paper, and sue us.
Exuse me, but even if the dog does have bald patches, and uneven ears etc, won't it grow back? It's hair. It grows. And after an hour and a half does she really not expect her dog to go the bathroom, hence the 'muddy' feet and dirty bum.
So, what I want to know is, if she really is telling the truth about the paper, and suing us, can she successfully do this even though all the 'damage' done is not permanent? We have her on CCTV saying the dog was perfect, and her saying she wanted the dog short.
My boss isn't worried so much, but I'm not sure. Surely if the dog wasn't actually harmed, there's nothing the law can do.
Sorry this is so long, lol.
Oh, and does anyone else have any unpleasant customer stories to share? I'm wondering if it's just my area that attracts the unpleasant-ness, lol.
XXxxLOZxxXX
An hour and a half she left, the lady rings up and asked what we had done to her little Cavalier! She claimed, he had bald patches (which he didn't, we used a #9 blade all over.), his ears were uneven, had muddy feet and still poo on his bum, and accused us of not bathing him at all, and said we were a rip off.
I bathed that dog, and know for a fact I washed every single part of him, like I do with every dog. And my boss asked her if the ears were the correct length. I handed her over to my boss, and she said she was going to take pictures and send them to our local paper, and sue us.
Exuse me, but even if the dog does have bald patches, and uneven ears etc, won't it grow back? It's hair. It grows. And after an hour and a half does she really not expect her dog to go the bathroom, hence the 'muddy' feet and dirty bum.
So, what I want to know is, if she really is telling the truth about the paper, and suing us, can she successfully do this even though all the 'damage' done is not permanent? We have her on CCTV saying the dog was perfect, and her saying she wanted the dog short.
My boss isn't worried so much, but I'm not sure. Surely if the dog wasn't actually harmed, there's nothing the law can do.
Sorry this is so long, lol.
Oh, and does anyone else have any unpleasant customer stories to share? I'm wondering if it's just my area that attracts the unpleasant-ness, lol.
XXxxLOZxxXX