Had a situation at work today and I'm honestly just wondering how much of what the guy was saying was truth, and what (if anything) he was making up. So a guy came in today with a senior golden off leash. We require that all dogs are leashed in the store, and thus offered him a slip lead that we keep behind the counters. One of the team members slipped it on the dog and walked him (because he was wandering off on his own) to the owner, who says "Do I have to hold this? he's a retired service dog." One of the managers told him that he did have to leash the dog because we've had instances where not so friendly dogs come into the store and the off-leash dog has been hurt. He got huffy and said "Well, I'll just put him back in the car then" and as he walked the dog back out was all "Oh, I know, I'm sorry you have to go back in the car" When he came back in he said "Well, you know since he's a service dog we couldn't sue you anyway if he was attacked" So, if an SD is attacked in public they have no recourse? Is that true? And if the dog was in fact retired, isn't he then just a "normal" pet dog and would have no access rights anyway? I know from the other thread that he shouldn't have had the dog off-leash if he wasn't performing a task anyway. Yay for learning on Chaz!