My turn....
GAHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH!!!!
Is it too much to ask for a company to have competent tech support help? I can deal with barely being able to understand the person, but when I, the person calling for help, has to explain the most basic principles of the technology I need help with... TO THE PERSON WHO IS SUPPOSED TO HELP ME. Well, that be a bit frustrating.
So now my most challenging customer is freaking out and I am at a loss at what to do next. I guess I will go back to suggesting he do it the way I asked for in the first place.
It all goes back to the idea that any technical problem can be solved with time and money. If you want a complex AND reliable solution, you sometimes need to pony up some bigger money.
/rant