Hmmmm. I have mixed feelings about this. When you call a company
and do a complaint its only common courtesy and professionalism
to respond to that customer. If a customer then indicates over
the holiday weekend they have representation I can see how
things could get confused.
I see a difference between someone calling to confirm receipt of a complaint
or such, or actually calling to defend the company. There is
really not enough factual information about this for me to lay
judgment.
Not that that matters, there is plenty of other things that Menu
Foods has done that show they do not care about pets or pet
owners. I lay my judgment with the contamination and lack
of quick notification.