Disputing a credit card transaction?

Discussion in 'The Fire Hydrant' started by JustaLilBitaLuck, Dec 2, 2012.

  1. JustaLilBitaLuck

    JustaLilBitaLuck New Member

    Joined:
    May 6, 2008
    Messages:
    1,945
    Likes Received:
    0
    Trophy Points:
    0
    Occupation:
    1 Cat, 2 Dogs, 2 Parakeets
    Location:
    Minnesota
    Has anyone ever disputed a credit card transaction?

    What credit card company was it with? What was the situation? What information did they require? How long did the process take? Outcome?

    I had an extremely poor experience a little while ago, both in terms of products AND service. I've attempted to handle the dispute directly with the merchant (and have forms/documents to prove it) and nothing has come of it, so I thought I would try the credit card company. This is a fairly large sum of money, and I don't think I should be responsible for paying for something that ultimately turned into a nightmare.
     
  2. MafiaPrincess

    MafiaPrincess Obvious trollsare Obvious

    Joined:
    Nov 30, 2006
    Messages:
    6,135
    Likes Received:
    0
    Trophy Points:
    36
    Occupation:
    two canines
    Location:
    Ontario
    Home Page:
    I paid for a service. It never happened. I called Mastercard, they had no issue going after the merchant and a refund was on my next bill.
     
  3. Fran101

    Fran101 Resident fainting goat

    Joined:
    Oct 12, 2008
    Messages:
    12,546
    Likes Received:
    0
    Trophy Points:
    36
    Location:
    Boston
    Same as above. I was charged for a service I didn't receive.

    I paid for some handymen to come to my apartment and set up some furniture.. they rescheduled twice, were 3 hours late, then said they had to reschedule AGAIN because they needed more tools. This is IKEA furniture mind you..wtf kind of tools do you need?

    End of the day I made my brother do it. But my credit card was STILL CHARGED.

    Wasn't in the mood to deal with the handymen..went straight to American Express. Gave them the handymen info etc...Money was back within a month.
     
  4. Renee750il

    Renee750il Felurian

    Joined:
    Dec 20, 2003
    Messages:
    94,266
    Likes Received:
    0
    Trophy Points:
    36
    Occupation:
    3, Bimmer, GSDX (m); Kharma, Fila Brasileiro (f);
    Location:
    Where the selas blooms
    Home Page:
    It should be pretty easy. They send the merchant a letter with a deadline to answer (which is basically ignored as the card companies have the upper hand) and then withdraw the amount out of the merchant's account at the end of the deadline.

    It works well when the customer's right :)
     

Share This Page