ok i went to petsmart to buy roxy some stuff. well i went into the groomers' there and asked them about a problem with roxy. she would always scratch her ear and there is a TERRIBLE odor that comes from inside of her ear. i always thought it was just earwax. well they said that she had hair inside of her ears and that that was what was causing it and that if it wasnt plucked out then there can be an infection. well they also said they would do it for me free of charge. well i said ok and they brought her in and then they took out these pliers that are in scissor-like shaped. they look just like scissor cut they have grooves on the edge to use like pliers. well they took a hold of a WHOLE bunch of hair in her ear and yanked it out! omg she was crying and yelping so bad! i have never heard her cry so bad. well they said of course she would cry but it was needed to be pulled out. well i love roxy too much to hear her cry like that. i love her too much to hear her suffer like that. i ran out and got my mom to come in there. roxy was crying so bad that i was starting to cry. well after she was done they said that i had to go home and clean out her ears a little bit with a mixture of half vinegar and half water. well i havent done that yet, but have any of you heard of this ear hair thing? i got freaked out a little at petsmart but i know roxy was more hurt than me. thats why we bought her a whole big container of doggy treats!