I bought from Chewy one time... a bunch of treats, some toys, and new crate bowls. I ordered three bowls, they only shipped two. Called and it was no problem, they would ship out another bowl. Box arrives... but it's JUST the bowl, without the crate clip. Called. "Oops, we'll send another." Box arrives... JUST THE BOWL. NO CRATE CLIP. Called. "Oh wow, I can't believe that. We'll send you another!" Box arrives... SAME. ****. THING. This time when I called I suggested they tell a manager about what's happening, because I can't believe I'm the only person this happens to since it happened THREE TIMES IN A ROW. "Oh, sure, I can do that. I'll also make a note on your invoice so the packing department sees what's going on." OH! A NOTE ON THE INVOICE! GENIUS!!! That time it FINALLY arrived correct. They were very nice each time I called and it was never an issue for them to set me up for a reship, they didn't want me to send back the cups or anything (they told me just keep them or donate them to the shelter if I can't use them) - but I was just not impressed with the whole experience. I don't want to have to work that hard to get what I paid for.
My co-worker orders food from them all the time and he never has problems, but it's only a big bag of food, nothing apparently "complicated" like a bowl with a crate clip. I won't order from them again.