Oh and first of all, this has saved me so much head ache. I ALWAYS write down and SHOW the stylist/groomer the lists of the things I want them to do.
Dealing with managers and he said/she said is stupid and frustrating. Write it down. Put it on the table in front of you at the stylist or GIVE IT to the groomer. Then nobody can say they misheard/misunderstood.
- Groomers, It depends
Is it a problem where the dog just doesn't look like the way I thought it would.. or that you totally ignored instructions?
If I told you to not shave my dog and you did.. I am getting my money back and you are getting 1 star on yelp. hell or high water lol
If I wanted a puppy cut for example and the guy did it but the cut isn't that well done.. eh. I'll say something like "Look, I'm not going to make a scene but this puppy cut isn't very well done. The ears are uneven, etc.." I will ALWAYS give reasons why so they can improve or at least know why I wasn't happy and I'll then probably find another groomer.
The clips we ask for on our dogs are NOT complicated, so really, I leave no room for giving them another chance.. our dogs aren't here to teach you how to groom lol you can do a BASIC puppy cut correctly or you can't.
but, regardless, they did DO the cut even if it sucks.. so I pay.
Groomers that take time to take the criticism, or who better yet work with me to fix what I think wasn't well done or give gift certificates or even just give a sincere apology or whatever.. don't get the pictures of their hack jobs or 2 stars posted on yelp. (which in the city. makes or breaks your pet grooming business)
- Stylists/hair salons.
Usually, these things don't happen. Between the 10 pictures I bring of the cut I want, and me watching them like a hawk, finding a place with awesome reviews on yelp and writing a list of what I do WANT.. usually, I don't have these problems.
For totally ignoring instructions (giving me bangs when I said not to. Cutting A LOT more then I said was ok) I speak with them and if necessary, the manager about it and do ask for my money back from the one who did the cutting.
For a cut that didn't look the way I wanted it to or wasn't well done.. I talk to them, try to fix it, pay of course but make it clear the things I don't like about it. A LOT OF PEOPLE fake smiles at hair salons and then go home and cry about their awful haircuts and I have no idea why lol it's their job to make you happy with it and MANY TIMES they are happy to fix what you don't like!!
Gift card for free mani pedi and fixing it the best you can? I may come back depending on the price/location of the salon.
Take it in a huff and force your opinion onto my hair.. I leave. never come back.