I ordered something last month through an individual making custom products, May 2nd is when I paid through Paypal. Since then I haven't heard anything from the person. Some generic Facebook updates have been posted and it's just things like "Delayed, things will go out soon! Oh I've had delays, things will go out soon! Delays, whoopsie, things will go out soon!" Apparently the individual has now been swamped with orders and it seems hardly anybody has received their orders. They're running a sale and instead of getting orders out to people who already ordered, they kept extending the sale and extending the sale and apparently getting more and more behind and more and more swamped with orders. The repeated extending the sale when an apparent flood of orders has been coming in makes me really uncomfortable and makes me think the individual in question is probably financially underwater... which makes me wonder if they even have the supplies or money to make and send out my item. I worked for a company years ago who was constantly taking money from future jobs to pay off old jobs and you CANNOT run a business that way, you will never get caught up and eventually you go under... which is how I ended up with bounced paychecks and out of a job, and a bunch of people never got their finished products from that company either. So alarm bells are going off in my head. Plus no contact at all... I don't consider a generic post on a Facebook page to be "contact with customers," especially since I had to provide an e-mail address when I ordered (including paying through Paypal so there's an e-mail address there too.) I've seen Facebook posts from other customers asking for updates, saying they've e-mailed and Facebook messaged and can't get any response. I feel some sympathy for this individual since they ARE an individual and things do happen, but at the same time, so am I... I'm one person who has done art for other people on commission for many years, and I find this to be unacceptable business practice. I would never do this to my customers. If I were getting swamped with orders, I would STOP TAKING orders... not keep extending a sale and raking in more and more and getting further and further behind... so the whole thing just makes me really uncomfortable. My 45 days to file a Paypal dispute is approaching quickly - Sunday would be 45 days. I still WANT the product I ordered, and as far as I know there's not another company who can make exactly what I was hoping for, but I'm seriously worried I'm not going to get it at this point. This person has been doing business for a little while but it's of course not unheard of for a company or person who has been great in the past to suddenly vanish off the face of the earth and a bunch of people are without money. What would you do? Should I file a Paypal dispute? Or should I just cross my fingers and hope I eventually get what I ordered?