Yesterday I e-mailed Red Roof Inn to compliment the Springfield hotel on how nice it was compared to how rotten our stay in Indy was. The staff was SUPER nice, it was clean, it was quiet, it was soooo nice and we had been expecting horror after the Indy stay. And rarely do people ever say kudos, so I thought it was important to send an e-mail and let them know how nice the Springfield stay was (especially how nice the staff was!)
Well, apparently RRI forwarded the e-mail to both the Indy location AND the Springfield location, because the manager from Indy sent me an e-mail this morning to let me know they have asked Orbitz (who I booked through) to issue me a FULL refund for my entire stay.
Hot ****.
I'll still never stay there again but that is very impressive. Not at all my goal, I really just wanted to give kudos. But I will certainly take it.