Rude customer

Discussion in 'The Fire Hydrant' started by Kat09Tails, May 25, 2012.

  1. Kat09Tails

    Kat09Tails *Now with Snark*

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    So I got a call today. I have to admit this guy got my goat and I was pretty livid with how he addressed me.

    The call went something like this.

    Me: Thank you for calling ____ dept. This is ____ how can I help you?

    Do you have anyone available in _____ I can talk to?

    Me: Sure I can help you.

    No sweetie, I am sure you mean well but I need someone in ______.

    Me: I can probably help you. Can I ask what your question is?

    That's ok darlin' Why don't you get me someone else who knows more than you do.

    Me: :( :confused: Alright, do you mind holding for a moment.

    *turn to coworker* can you take a call?

    Coworker: Sure

    Coworker: Hi this is so and so with ____ dept. How can I help you?

    Do you have ____ in stock in brass?

    Co worker: yes, how many boxes would you like?

    30 I think would do. Oh and by the way thanks for taking my call - sometimes it feels like I'm asking the girl at the auto parts counter how to fix my car when I ask for stuff like this.

    ....

    *facepalm* seriously, SERIOUSLY?! I love my customers as much as any shopkeep but holy freaking cow, at least give me a freaking chance to help you without assuming that female = too ignorant to answer a question.
     
  2. Barbara!

    Barbara! New Member

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    I know how you feel. I gave someone advice on how to fix their car once and even offered to fix it for them. They refused to listen because "girls don't know anything about cars" and ended up paying a buttload of money at a shark mechanic for the same problem I told him was wrong in the first place. Sigh.
     
  3. yoko

    yoko New Member

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    I worked in tech support for quite a while and I'd always get guys and girls who would ask me to transfer them to a guy because 'I didn't know what I was talking about.' Nevermind the fact I had the best call resolution % in the whole center, had the lowest call time, was a trainer, and routinely had my calls sent to corporate to show off the speed/efficiency of our call center. When I became a supervisor I LOVED taking the calls when they were rude to my female teammates.

    If they pushed I'd just send them to the tech group. If they wanted to spend an hour and a half on the phone trying to get their stuff figured out instead of three minutes or less with me fixing the issue that's their problem and not mine. I was there to help them but if they didn't want help I wasn't paid to force my help on them.
     
  4. Xandra

    Xandra Active Member

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    Sounds like he needs a little bit of throttling if you ask me.
     
  5. blue

    blue Jerk.

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    I love telling our Digital Television customers I dont even own a TV after I get their services up and running.

    The auto parts stores around here have been so dumbed down I can walk in, give them the part number of what I need and they still ask make, model, year, and if it has AC.
     
  6. Renee750il

    Renee750il Felurian

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    Sometimes it's just too much to take quietly. I'm pretty used to it -- hell, my own father treats me that way -- but every now and then it pisses me off and I say something.

    The last one got told "don't worry, I've got enough blood supply to run all my parts at the same time."
     

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