Do not purchase pet insurance from Veterinary Pet Insurance (petinsurance.com). We submitted a claim in October and were unable to get a response despite more than two months of calling, faxing and emailing. The claim was eventually denied based on a completely unrelated "preexisting condition". Veterinary Pet Insurance is only interested in getting payment for a few months until a claim is made. Then they do everything they can to make you give up on the claim so they do not have to pay. Save your money and avoid Veterinary Pet Insurance.