Pet Industry Annoynces

Discussion in 'Dogs - General Dog Chat' started by SpringerLover, Sep 15, 2012.

  1. CatStina

    CatStina SBT Lover!!

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    * Customers who get mad at me because we don't sell choke chains/prong collars/shock collars/Cesar Milan books etc. "I'm sorry, we don't support aversive training methods, I would be happy to recommend a product/book/trainer for you, though!" "There is nothing aversive about choke chains/prong collars/shock collars/Cesar Milan." ... Yeah, ok...

    * Flexi leads wrapping around the fixtures, tripping people, allowing the dogs to roam without the owner watching them even a little bit.

    * Customer: "What is this thing?"
    Me: "That's a naturally shed moose antler for your dog to chew on!"
    Customer: "It'a a moose's ANTLER!?"
    Me: "Yep! Our supplier goes in the woods in Northern Maine with his two black labs and finds them, cleans them off and then cuts them into smaller pieces! They're really great and long lasting, my dog LOVES his!"
    Customer: "That is really weird to me, I really don't like the idea of my dog chewing on a moose's antler. I'll just take one of those Bully Sticks." :confused: :doh:

    * People who use me as their personal shopper and have me hold their stuff and follow them around the store showing them where everything they need is.

    * When someone has me carry a 5 lb bag of food out to their car. Seriously?

    * When someone writes "SEE ID" on the back of their card and then gets mad at me for asking to see their ID.

    * People who bring extremely DA dogs into the store without warning us. We are happy to figure something out for people if they need to bring their DA dog into the store to be groomed or try harnesses/coats/collars/etc. on, but PLEASE let us know when you walk in or even call ahead! We sometimes have our dogs with us and other customers bring their dogs in and we would like to be able to warn those customers or put our dogs in the office if need be.

    * People who ask, "Is your dog good with other dogs?" Only to have their dog lunge and bite at my dog.

    * This one's been mentioned before, but I just have to say again that I hate it when people get mad that we don't carry grocery store brands. Why not just buy it where you usually buy it.

    * People who get mad when we don't sell puppies or kittens.


    I could go on and on, but I'll just leave it at this for now!!
     
  2. crazedACD

    crazedACD Active Member

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    Omg yes..we have people call and say "I need this parakeet treat, this bag of cat food, and 10 large crickets, can you put them at the front of the store for me?". It drives me nuts.

    You know what bugs me to no end.. "I need 10 or 15 feeder fish.". Uh okay..they are 10c a piece..how many would you like? "10 or 15". :confused: Fine. You're getting 15.
    And then "I need crickets.". Okay, sure, how many would you like? "I don't know.". And then we stand there for like 3 awkward minutes until they figure out I actually need an amount to count out.
     
  3. PWCorgi

    PWCorgi Priscilla Winifred Corgi

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    I TOTALLY get this. When people say they want "a couple dozen" ... uh, so is that 2 or 3 or ??
     
  4. Lyzelle

    Lyzelle New Member

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    LOL I actually had someone do this for me when I had Implanon put in. Fortunately with a bandage and a huge black and blue bruise on my arm, they didn't ask too many questions or make a big fuss about it. :p It was a 15lb bag, though, and I at least offered to carry the bully stick since I could hold it and open the car with one arm.

    I think the only thing that ever bothered me was the whole "We don't sell Puppies/Kittens" thing. They thought for sure we did, especially since rescues would come up on the weekends. It was a mess trying to explain at least 10 times every day.
     
  5. PWCorgi

    PWCorgi Priscilla Winifred Corgi

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    I carry bags of cat cans and #5 kibble bags out for old ladies quite often. And if they're nice old ladies then I am MORE than happy to do it and chat with them on the way to their cars. But holy crap we have some grumpy old ladies who I swear try and make the walk to their cars as awkward as possible. There is one woman who if you try to strike up polite conversation will just completely ignore you, and I know she can hear just fine because she can answer all my questions when she's in the store.
     
  6. MandyPug

    MandyPug Sport Model Pug

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    People that walk in, ask if we have pets for their "delightful" brats to play with and then get all angry and storm out shouting "come on kids this isn't a REAL pet store"
     
  7. Fran101

    Fran101 Resident fainting goat

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    Thank god this thread is back.

    People (after we tell them to remove harnesses before crating) who come in with chewed up harnesses after putting their dogs in the crates with them. Not sure what they want us to do but... no. that isn't refundable.

    Furminators. We are a self-grooming store as well as offering prof grooming. Anyway, we used to have a few of these available for AFTER people blow-dry their dogs. People go frikin nuts. "You aren't supposed to go over one spot that many times, the dog isn't supposed to be wet. You have to be gentle. You are going to ruin his coat. It's not meant for dogs of that coat type".. I say these things but people just don't hear me.

    We also offer a "staff wash" which, for really cheap, a member of our staff will give your dog a quick bath, blow-dry and brush. We PLEAD with owners to go have a seat at the end of the store or browse (still where they can see but the dog can't see them) No. They insist on cheering on their already anxious dog "IT'S OK BUDDY! IT'S OK!! MOMMYS HERE" your dog is freaking out because she is trying to get to you and you are making her excited.
    UGH!!
    and then, my personal favorite..trying to get professional grooming out of a staff wash. You KNOW what is included. Bath (wet, shampoo, condition), Brush out, Blow dry, bandana.
    "Oh but could you please do her nails? She just needs a trim.. Oh but just a bit of a clip"
    I. AM. NOT. A. GROOMER.
     
  8. crazedACD

    crazedACD Active Member

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    We have separate locked rooms for the animals and birds. Like, you can see into them, you can pretty much see everything we have. We only let people in that want to actually purchase/pick out an animal. It's a headache...and people get so so angry that their kids can't run in and scare all the animals and hold the bunnies if they aren't purchasing. People ask to just go in and pet the bunnies..uh..no? We aren't babysitters and we aren't a petting zoo. We don't have the time to sit there if you aren't purchasing. We usually give them a disease/stress excuse if they are insistent.

    My favorite is "How would I know if I wanted a pet if I can't go in and hold them?". My response is we don't encourage impulse buying and prefer that you do research on which pet would you suit you best.

    I'm sure it's not the best customer service but you really learn to tell who is serious and who is not.
     
  9. crazedACD

    crazedACD Active Member

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    "I NEED TWO AND THREE QUARTERS DOZEN CRICKETS."

    "I NEED ELEVEN DOZEN CRICKETS."

    Way too much maths.
     
  10. PWCorgi

    PWCorgi Priscilla Winifred Corgi

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    We have foster cats in our store and we make customers fill out an adoption application for us to fax in if they want to hold the cat, that way if they aren't really serious they usually don't want to sit there and fill out a whole application.

    And yes, way too many maths. And some people will try to talk to me when I'm counting crickets! I'm counting you poo head!
     
  11. Shai

    Shai & the Muttly Crew

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    My usual fully extended flexi/lunging dogs/unsupervised children peeves look so tame now :eek:
     
  12. Southpaw

    Southpaw orange iguanas.

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    Put your dog on a freaking leash.

    Seriously I would be so beyond PISSED if I walked into a store with my dog and there was a loose dog. Like that is the kind of situation where I would probably think "oh Juno, you want to growl and lunge at that dog? Today, I will allow it." I mean okay it's not the dog's fault, but sometimes the idiot owners need to be smacked in the face with reality.

    And as an employee it makes it awkward for me. Are you going to throw a temper tantrum or not listen if I tell you to leash your dog?
     
  13. skittledoo

    skittledoo Crazy naked dog lady

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    I swear I thought I had posted in this thread already, but apparently not.

    Oh dear... where do I start?

    I hate it when clients show up way before we open and just stare through the window watching you and waiting impatiently for you to make an exception and let their dog in early because they want to get to work. Even moreso when they CONSTANTLY look at their watch or phone to check the time.

    When clients bring DA dogs in for socialization... ugh... even moreso hate it when we ALLOW clients to bring their DA dogs in... hate that more than anything, but meh I just work there so...

    When clients free feed and are appalled that we wont allow their dogs to have food available all day... ummmm this is a daycare setting and that would be a BAD idea.

    When clients bring small dogs in for boarding and when we ask them how much they feed they give us a HUGE amount. For example... a chihuahua will come in and they want us to feed the dog 1.5 cups 2x a day... wtf????

    When clients board their dogs and don't bring enough food for their dog's stay. This happens often and especially with dogs that have food allergies for some reason. I'm sorry, but you could you maybe measure out the food next time so we aren't scrambling around trying to figure out what to feed your dog?

    when my coworkers tsst at dogs... omg that annoys me

    Excuse me but when you are standing in the lobby with your dog please HOLD ONTO your dog's leash. I hate coming up to the lobby only to be greeted by a dog that's just running loose in the lobby pulling merchandise off of shelves, etc. We do have some DA/DR dogs that come (though usually they stay in kennels all day for obvious reasons) and if one of those dogs was to walk into the lobby that would spell disaster. Not to mention the front door is so easy to open and it's so easy for a dog to end up out the door, into the parking lot and into the busy street.

    When people drop their dogs off for daycare and the first thing their dog does is poop. I swear no one seems to ever walk their dogs before they drop them off at doggy daycare.

    When people drop their dogs off for boarding right as we are closing and say, "Oh he hasn't eaten his dinner yet." Great... that means we have to feed and water your dog and wait a little while so we can walk him one more time before he goes to bed... that means we end up staying way longer than we were supposed to.

    When we are closed and someone bangs on the door yelling that it's an emergency and it ends up being something stupid. For example. I had just finished closing up for the evening and I was the last one there. I'm a shift supervisor so often times I stay a little later to close up the last bits of stuff, batch out the credit card machine, etc. I had just finished locking the cash register money into the safe and clocked out on my time card for the night when I heard banging on the door. I look up and some lady was standing at the door with a GSD banging on the door and waving for me to come over. Like an idiot I walked over there to see what she wanted when I seriously should have ignored her. She said she had just finished taking a class in our other building and needed to come over to purchase something from our little store. She stood there forever fiddling with merchandise and I asked her if I could help her find what she was looking for. She sighed and grabbed an antler and said that all she really needed was the antler. What. The. HELL???? Seriously lady. You made me stand there for nearly 10 minutes OFF THE CLOCK because you had a supposed emergency when all you wanted was an antler?????? AND I had to unlock the **** lock box to pull out the cash drawer again AND turn back on the computer so I could invoice you. She didn't even THANK me either.

    Tonight was a breath of fresh air. One of my clients called to say he was running late to pick up his dog because he was caught in bad traffic. He kept apologizing and I told him it was fine and I'd stay later to wait for him. He finally made it and again apologized like ten times. When I came back up to the lobby with his dog he had a few items on the desk that he wanted to purchase. I rang him up and bagged his items and then he turned around and handed the bag back to me and said "this is for Bamm, Cricket and Joey since you had to stay behind to wait for me." What a sweet man.
     
  14. Emily

    Emily Rollin' with my bitches

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    I wanna take you out for drinks, Amber!!!

    Also, we had a woman insist we put her two medium sized dogs in the same 48" crate. And that we should feed them together. I know them from daycare and they're nice dogs but can definitely scrap with the best of them.

    Yeah, anyway, of course they got into a big ass fight in their stupid crate. Luckily one dog just got a little ear nick and the other is fine, but really? No more, I called her and told her they were just as happy side by side and we would never be doing that again.

    ETA: Hey, skittle, how about the clients who say, "Oh my GOD, you just must have SO MUCH FUN every day, just playing with the dogs. I bet it's not even like work."
     
  15. PWCorgi

    PWCorgi Priscilla Winifred Corgi

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    Ugh, one of my last nights at my last store some bimbo was banging on the door yelling "It's an emergency!! It's an emergency!!" So I open the door and she goes "It's a bully stick emergency!" I wanted to be like "Bitch, that ain't real!" >.<

    On Christmas Eve last year a woman started banging on the door yelling "My QUAILS are dying!!" Lmao, that was a running joke for a long time. People would draw little quails on everything. (Plus, we don't even sell quail food, lol)

    And that customer was AWESOME!!! How cool of him to do that for you.
     
  16. skittledoo

    skittledoo Crazy naked dog lady

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    haha drinks? Let's do it!!!! lol. Seriously... the dog daycare scene is just ugh sometimes...

    Another fun one for me is when people bring their dogs to board and literally bring EVERYTHING they own for their dog. Seriously... people will bring a few dog beds, a giant bag of food, ALL THE TOYS AND CHEWIES, clothes, etc. We are a small facility and when we have lots of dogs boarding we don't have room for your dog's entire toybox and wardrobe. Not to mention the dogs are not going to wear clothes while they are here. Sorry... but they just aren't... unless of course it's cold and you have a dog that actually needs to wear something to stay warm. Also... we don't give the dogs ANYTHING to eat or chew that they can't consume within 30 seconds. They don't get their toys either. So... when people bring all this stuff it just takes up space.
     
  17. Southpaw

    Southpaw orange iguanas.

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    :rofl1:
     
  18. skittledoo

    skittledoo Crazy naked dog lady

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    hahaha quail... ahhahahaha that actually made me snort with laughter!

    Ya he is so awesome. He goes to all of our company gatherings with his flat coated retriever. His dog is SO overweight though. :( I take Cricket to our gatherings usually since she is really well behaved and friendly and he just absolutely adores him. I don't let her jump on people, but I let it slide tonight and she basically gave his face a bath lol. He thinks she is the best dog ever (aside from his own dog of course).
     
  19. sassafras

    sassafras mushinois

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    What would really burn me is... you KNOW she knew exactly what she was doing. You KNOW she knew that you wouldn't open the door for "I need a bully stick!" but that you probably would for "IT'S AN EMERGENCY!"

    Emotional blackmail/manipulation make me so angry. So. Angry.
     
  20. Emily

    Emily Rollin' with my bitches

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    PWC, you should have jabbed her in the eye with one. I probably would have.


    Also, if you're boarding your dog and you decide to pick them a day later than you planned, fine. But could you CALL us??? Email? SOMETHING?
     

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