Hi all, i know that there are quite a no. of innova fans in this forum. Given the various good reviews of how responsive Natura Pet (the company that manufactures Innova) was, i wanted to switch my dogs to their food. However, i have a few questions which i thought they could help me with. I sent an email 2 months ago to their customer service but i got no reply. i resend the email again after a wk, still no reply. 2 wks ago, i got my sis to send them another email - still no reply. What type of customer service is that? Yesterday, i sent an email to Eagle Pack on their product( i have since switched to Eagle Pack since i wasn't that impressed with Natura's cust service). Guess what, i got a reply today!! That's what i call customer service. I really am not sure that Natura Pet is such a great company that it makes out to be. To be honest, i am really impressed by the prompt reply by Eagle Pack and their advice. It makes me feel that they are serious about their business.