I really DO love Paco Collars. Customer Service is A+

Discussion in 'Dogs - General Dog Chat' started by JacksonsMom, Aug 19, 2013.

  1. JacksonsMom

    JacksonsMom Active Member

    Joined:
    Nov 1, 2009
    Messages:
    8,694
    Likes Received:
    0
    Trophy Points:
    36
    Location:
    Maryland
    I ordered a "Double Agent" collar from Paco Collars in mid-June... it's the one with the three Fetching Bits on it from Fetching Tags.

    Well, come last week, being halfway through August, I still hadn't received it... I'm not one to complain at all, so I just sent a nice e-mail wondering when I would expect to receive it. They were apologetic and said Fetching Tags had shut down shop for a few weeks or something RIGHT when I placed my order so the tags were taking longer than expected. I told them thank you and patiently waited for it to arrive...

    It arrived on Friday and first of all, I was super excited to get it. The collar is perfect, I was a bit hesitant that the brass tags (and having 3 of them) would make the collar too heavy for Jackson but it's not at ALL... it's very lightweight and the tan already came super soft and it looks fabulous on him.

    I continue to open the package and see an envelope with 'thank you' written on it ... WITH a $25 gift card!!! I was super surprised, never expected anything like that. So, now, I'll be ordering another collar at some point, LOL...

    But really satisfied with the customer service AND the collar.

    A few pics (I didn't include the 'bit' with my phone number on it - sorry stalkers :p)

    [​IMG]

    [​IMG]
     
  2. LostAndConfused

    LostAndConfused Active Member

    Joined:
    Apr 13, 2011
    Messages:
    3,557
    Likes Received:
    0
    Trophy Points:
    36
    Occupation:
    2
    Location:
    Hudson Valley
    Home Page:
    that looks awesome. Now we need picture of Jackson wearing it! I've never ordered a Paco, but it's always nice to hear reviews about companies, especially rave reviews!
     
  3. AmandaNola

    AmandaNola Wanna Pet My Wiener?

    Joined:
    Jun 16, 2013
    Messages:
    519
    Likes Received:
    0
    Trophy Points:
    0
    Location:
    North Floirda
    Home Page:
    That's awesome! They've been extremely helpful and willing to work out a barter with me. I'm going to order the Swirl, The Unicorn and possibly a matching leash.
     
  4. Lizmo

    Lizmo Water Junkie

    Joined:
    Aug 1, 2006
    Messages:
    17,300
    Likes Received:
    0
    Trophy Points:
    0
    Occupation:
    2
    Location:
    AL
    I'm telling you, I really have no desire most of the time to check out other leather companies. Paco is just that good. I've never been disappointed in them.

    I can't wait to see if on him!
     
  5. BostonBanker

    BostonBanker Active Member

    Joined:
    Jun 2, 2006
    Messages:
    8,854
    Likes Received:
    0
    Trophy Points:
    36
    Gender:
    Female
    Occupation:
    Environmental Science
    Location:
    Vermont
    Sounds more like business savvy; I bet you will spend more than $25 on that collar ;) Or at least business savvy + customer service.

    Very cute collar! Can't wait to see the next one!
     
  6. JacksonsMom

    JacksonsMom Active Member

    Joined:
    Nov 1, 2009
    Messages:
    8,694
    Likes Received:
    0
    Trophy Points:
    36
    Location:
    Maryland
    Lol, well, yeah of course. Actually I was really wanting the simple Signature collar anyway, so the $25 works out perfect, since the collar is 'only' $40 (one of Paco's cheapest).

    http://pacocollars.com/products/the-signature-collar-small-deluxe/
     
  7. Grab

    Grab Active Member

    Joined:
    Jan 13, 2005
    Messages:
    3,374
    Likes Received:
    2
    Trophy Points:
    36
    well, if you time it correctly, you can get pretty nifty collars in their Daily Deals, and often if you have a small dog, it's not that much over $25;)
     
  8. BigDogBuford

    BigDogBuford New Member

    Joined:
    Oct 12, 2012
    Messages:
    130
    Likes Received:
    0
    Trophy Points:
    0
    Occupation:
    5 dogs, 6 cats
    Location:
    Lake Stevens, WA
    Home Page:
    Site must be down, I can't get to it.
     
  9. JacksonsMom

    JacksonsMom Active Member

    Joined:
    Nov 1, 2009
    Messages:
    8,694
    Likes Received:
    0
    Trophy Points:
    36
    Location:
    Maryland
    Free shipping on Pacos!!

    That means I'm using my $25 gift card and getting the Signature collar for $15! Woohoo, definitely using up my gift card now haha. :)

    [​IMG]

    Doing the tan/black just like that one pictured.
     
  10. AmandaNola

    AmandaNola Wanna Pet My Wiener?

    Joined:
    Jun 16, 2013
    Messages:
    519
    Likes Received:
    0
    Trophy Points:
    0
    Location:
    North Floirda
    Home Page:
    Nice! I'm looking at getting one of those (or a Double Agent) for Nola's Christmas present, so let us know how you like it!
     

Share This Page