Yelp is like what makes or breaks you in Boston. I've found that vet clinics and especially techs are learning that very quickly lol there are so many vets crowded into ONE city that you thrive or you FAIL and really all it takes is a bad review or two. Rude techs and rude receptionists are the MOST COMMON thing I see people complain about, and 8/10, the tech or receptionist is fired if there was a real issue/more than one person complains about them. If one person makes a review "Oh the tech with red hair was so rough with my dog and rude!" Just wait.. 2 more people will likely come out of the woodwork like "I know, she was bad with my cat too!" and "She was so short with us when we asked her a question!" and then of course the clinic will come in with a statement about the issue, some free stuff, and saying the tech has been replaced. I've seen this happen at least 5 times. So.. I've never really encountered a rude tech or receptionist. I think they all kind of figure that they are incredibly easy to replace (which, to be fair..they are around here. Lots of vet techs and students wanting to get in the door) and people are sensitive about their pets. I use my same mentality at my work in the pet-care industry that I did in retail. I am a very knowledgable, smiley, perky, well spoken..brain dead individual/robot. Once you get into practice, it works splendidly. Nothing people say throws me or gets me angry the persona is so well into place lol if they ask for advice? Great. If they are feeding an awful food and mention a problem I will say "You know, my dog had ______, and you know what really helped? Switching him off a corn based food and trying ______" It doesn't feel judgey (because you are saying you went through the same problem) and makes them more open to listening to you. I have the same mentality as most people do around here. I don't go to places with rude employees. Too many other options in the city lol sorry I would talk to the vet and if nothing gets done...write a review.