Does your vet do confirmation calls?

Discussion in 'Dogs - General Dog Chat' started by xpaeanx, Oct 5, 2009.

  1. xpaeanx

    xpaeanx Active Member

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    **was supposed to be a poll, but I messed it up, sorry***


    Very simple, does your vet do confirmation calls.

    Back in Aug, I made an appt for Muffin to go to try a new vet. The particular guy I was recommended, was busy so I had to make an appt over a month in advance.

    My schedule is pretty much ALWAYS the same, so I don't use any calendars... I did put the appoitment down with a reminder to email me the day before to remind myself, and then I assumed they would call bc I have yet to go to a vet that hasn't.

    Anway, they didn't call, and I happened to not be able to check my email the day before, and I COMPLETELY forgot about the appt.

    When I called to reschedule the next avail appt wasn't going to be for another 3 weeks... so I asked them about a confirmation call, and they said they don't do them, only for surgeries. I asked if they could add me to the "surgery list" and just call me to confirm... they were very adament about NOT calling me, and if I forgot again they said they would charge me.

    I decided I'm not going to go to that vet. Every place I've ever known that holds appts always confirms... if not the day before than they do it a few days before...

    My office confirms(Financial planning)
    My hair salon confirms
    My dog training facility confirms
    My Drs all confirm
    Every vet I've been to till this point confirms
    My chiro confirms
    Heck, I had an appt to get my tires replaced and they even confirmed.
     
  2. Lizmo

    Lizmo Water Junkie

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    No, my vet doesn't call to confirm appointments.
     
  3. darkchild16

    darkchild16 We are Home.

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    all mine have so do all drs and any other appointment i make even with the portrait studio.
     
  4. CaliTerp07

    CaliTerp07 New Member

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    No, mine doesn't.
     
  5. xpaeanx

    xpaeanx Active Member

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    Breeze same here, everything that has an appt always confirms...

    Lizmo, so you're vet is now only the 2nd place I know that doesn't...

    I wonder how many appts forget to go...

    I know I get people ALL the time, that say "OMG, I'm SO glad you called me! I totally forgot!!" That goes for this office and when I was calling for the vets... and I know I'm one of those people who forget.

    If I make the appt within a week or two I'm good... it's the 3+ weeks out that it starts to hit grey area, and once you reach 5 weeks... you can pretty much bet I'm going to forget....
     
  6. Beanie

    Beanie Clicker Cult Coordinator

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    The first vet I used didn't. The vet I use now does.

    I use a calendar now because I'm so loaded up with different appointments and meetings, I have to do so to keep everything straight. But otherwise I probably would have forgotten as well.
     
  7. xpaeanx

    xpaeanx Active Member

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    I find it weird that they don't... I mean I know first hand how useful it is... both on the end of the appt keeper, as well as the person getting so many 'thank you, I completely forgot'
     
  8. Giny

    Giny Active Member

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    No, my vet doesn't do confirmation calls. I am part of their website, though, so they send me an email reminders for when their checkup is coming due.
     
  9. PoodleMommy

    PoodleMommy Yorkie Love

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    No, my vet does not.
     
  10. Dekka

    Dekka Just try me..

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    My vet does, my dentist does, my Dr does not.
     
  11. Gena

    Gena New Member

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    Mine doesn't, neither do my doctors, dentist or hair lady. It would take 2-3 hours a day to make all the confirmation calls, even if 80% of the people just said "Ok." There are always a few that would take 20 minutes of your time rescheduling or just yakking. I'd much rather the vet save the payroll and pass those savings on to me.
     
  12. MafiaPrincess

    MafiaPrincess Obvious trollsare Obvious

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    Dentist reminds..
    Dr does not..
    None of the 3 vets I've used do
    Hair salon does not..
    None of the 6 training places I've been to do..
    Dog's chiro does not..
     
  13. CaliTerp07

    CaliTerp07 New Member

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    Thank goodness for my day planner. Between work events, school, appointments, get togethers, volunteer events, birthdays...if I didn't write it all down, I'd go batty.
     
  14. xpaeanx

    xpaeanx Active Member

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    well actually, the "2-3" hours are done by people you're already paying. When I worked at a vet, I was paid to be there from 8-6 to answer the phone, check people in, clean the front area, & feed the fosters. in between that time is when I made all the conf calls... they would be paying me to be there no matter what.

    I never "yaked" with people, but I did reschedule a lot... and in the long run it actually saved money calling because then instead of having people not show up and empty spaces we either reminded the person to come or they called to reschedule, so they were back on the books and we were able to put someone else in their place... same goes for the office I'm in now.

    I'm actually REALLY surprised so many places don't confirm their appts!
     
  15. Gena

    Gena New Member

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    Re-reading what I wrote and I sound snotty. I didn't intend to. My retail background is showing. I know that it takes almost an hour for me to call 15 or 20 people with late film pick ups. I could be doing other, more immediately productive things. My vet's office usually only has one receptionist on duty plus a tech or two...they run very slim. Having that receptionist call all the appointments for the next day would slow her down in check in/out, getting flea meds/wormers and other semi-otc stuff. For her to be able to call, they'd have to have another person up there with her. I'm thankful that they run as slim as they do on payroll as I know it is reflected in their prices. Of course, if care was not as good due to slim payroll, that'd be a different story.
     
  16. PoodleMommy

    PoodleMommy Yorkie Love

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    I prefer places that do call and remind me but I dont make a decision about whether I will use a place based on that.

    If they dont give me a reminder card, I write myself a reminder and stick it in my wallet.

    My old groomer did not make calls, which was bad because I schedule those appts 6 weeks early... my new groomer does which I like.
     
  17. xpaeanx

    xpaeanx Active Member

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    The appt I made was just under 6 weeks out... and as I said, I did give myself a reminder but that didn't work. As for writting a reminder and sticking it in my wallet... that wouldn't work either. I never look in there, ever.

    If I was able to make my appts within a week or two, I'm good... it's the ones that are really far in advance... and I'm constantly on the go... but everything I do is habitual... I actually forgot my birthday was comming until the day before when someone wished me a happy b-day and I was like "what are you talking about?"

    If I have to make appts 6 weeks out, then I need a reminder call. And if they care about people not showing up(which charging them an office visit sounds liek they do) then I feel they need to confirm the calls. If they don't care, then don't confirm.

    ETA: I should also add that they do have a list of people they call to remind them to come in. Knowing it's so far out, I actually asked them to call me and to put me on that list of people who do get called and they refused to do that... that doesn't give me the best feeling of how they are in general. To me it says "if you need extra help on something, we don't really give." And I'm not really sure that's the person I want being my regular go-to vet.
     
    Last edited: Oct 5, 2009
  18. Laurelin

    Laurelin I'm All Ears

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    mine does, sometimes annoyingly so. We got a call about 9 months after Nikki had died that she was due her shots.
     
  19. MafiaPrincess

    MafiaPrincess Obvious trollsare Obvious

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    I carry my day planner everywhere. Make Moo a chiro appt 5 weeks from now.. I write it in and don't take a card. I write everything in it really. Use it mainly for the monthly calenders than the daily pages.
     
  20. xpaeanx

    xpaeanx Active Member

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    I tried that... but when you're writting the same thing over and over again for months on end, you kind of forget it.

    Seriously, this is probably the first appt I've had to make that far out in advance in over a year.

    Most things I can make with in the week, or they're habitual things....
     

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