I thought the last bot I talked to was useless...this one was even worse!
[01:06:02 am]: Welcome! You're now connected to Health Insurance Marketplace Live Chat.
Thanks for contacting us. My name is Juan. To protect your privacy, please don't provide any personal information, like Social Security Number, or any other sensitive medical or personal information.
[01:06:18 am]: Shannon
I make 90% of the poverty level. I realized today that those who make 100% to 400% of the poverty level are eligible for subsidies, but those of us who make less are not.
[01:06:30 am]: Shannon
What options are there for people who make less than 100% of the poverty level?
[01:06:40 am]: Shannon
My state has not expanded medicare, so I'm not eligible for that either.
[01:07:49 am]: Shannon
Hello?
[01:08:05 am]: Juan
Thank you for contacting Health Insurance Marketplace Live Chat. We are here to help you 24 hours a day, 7 days a week.
[01:08:09 am]: Juan
Thank you for contacting Health Insurance Marketplace Live Chat. We are here to help you 24 hours a day, 7 days a week.
[01:08:18 am]: Shannon
Answer my question, please.
[01:08:35 am]: Juan
yes
[01:08:41 am]: Juan
I apologize for the inconvenience.
[01:09:12 am]: Shannon
Are you going to give me an answer?
[01:09:21 am]: Juan
Thank you for contacting Health Insurance Marketplace Live Chat. We are here to help you 24 hours a day, 7 days a week.
[01:10:16 am]: Shannon
Ugh, useless bot.
[01:11:03 am]: Juan
hi shannon
[01:11:22 am]: Juan
how may I help you
[01:11:44 am]: Shannon
[01:06:18 am]: Shannon
I make 90% of the poverty level. I realized today that those who make 100% to 400% of the poverty level are eligible for subsidies, but those of us who make less are not.
[01:06:30 am]: Shannon
What options are there for people who make less than 100% of the poverty level?
[01:06:40 am]: Shannon
My state has not expanded medicare, so I'm not eligible for that either.
[01:12:19 am]: Juan
Thanks for your interest in the Health Insurance Marketplace. We have a lot of visitors trying to use our website right now. This is causing some glitches for some people trying to create accounts or log in. Keep trying, and thanks for your patience. You might have better success during off-peak hours, like later at night or early in the morning. We'll continue working to improve the site so you can get covered!
[01:13:08 am]: Shannon
That didn't even come close to addressingmy question.
[01:14:06 am]: Shannon
Why are bots used to provide live chat? It's rather useless to have "live" chat when the bot at the other end isn't really alive.
[01:14:40 am]: Juan
Thank you for contacting Health Insurance Marketplace Live Chat. We are here to help you 24 hours a day, 7 days a week.
Are you going to give me an answer?
[01:09:21 am]: Juan
Thank you for contacting Health Insurance Marketplace Live Chat. We are here to help you 24 hours a day, 7 days a week.
[01:15:01 am]: Your chat session is over. Thanks for contacting us, and we hope we've answered your questions. Have a great day.
[01:15:01 am]: 10/21/2013